Essence of a Manager – Contents, Quotes, Comments and Reviews
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Essence of a Manager
Pillai, Krishna, 1st Edition., 2011, XIV., Hardcover
ISBN: 978-3-642-17580-0 Due: March 2011
Table of Contents:
- Nick Salmon, CEO Cookson Group Foreword Salmon
- Bo Dankis, Chairman Swedish Trade Council Dankis Foreword
1. The “manager” as a species
2. Have the power, do the thing.
3. “A Daniel come to judgment”.
4. Communication: hearing what isn’t said.
5. Inescapable networks and relationships of mutuality.
6. The strength of ten.
7. The red badge of courage.
8. “Praise loudly, blame softly”: The art of motivation.
9. “No confidence without integrity.
10. A touch of class: Classy is as classy does.
- Success is transient. Just like profit or cash-flow – it is over once it has been recognised. Goodness lasts longer – it is like a balance sheet item.
- Statistically, the most accurate weather forecast (or that which is least prone to error) is the simple statement “that the weather tomorrow will be the same as today”.
- To be able to deal with bureaucrats in India it is necessary to understand that it is the potential for blame which has to be minimised while the potential for personal gain has to be maximised.
- In Japan or India a Key Account manager reports first on the quality of his relationships within the customer organisation, and only then on the business volume with that customer. A US or European Account manager usually starts with the volume.