Last week I flew in and out of New Delhi’s new Terminal 3 at the Indira Gandhi International Airport. It took me 20 minutes to clear immigration, baggage collection and customs going in and 15 minutes to clear immigration and security on my way out. The Indian security personnel are getting their act together. I have to say that I found the security check more simple, more thorough, more courteous and more credible than that at Munich when I got back to Europe (and Munich is one of the better airports and far more customer-friendly than Frankfurt).
Compare that with the apparent incompetence at London’s Heathrow.
