Posts Tagged ‘Ryanair’

Siemens boycotts Ryanair

September 27, 2012

I have used Ryanair from time to time – but only when I have had no other reasonable options. They are not customer friendly at all and not my airline of choice. Siemens has decided to boycott Ryanair. Clearly Ryanair is not pleased but I think Siemens are perfectly within their rights, are quite justified in their actions and even ought to be commended. Cutting costs  while adventuring safety must – even for Ryanair – be unacceptable.

It occurs to me that since Ryanair seems to thrive on negative publicity perhaps they secretly welcome this?

Strangely this story is not widely reported in the MSM. 

(UPDATE! had something on this story but the page seems to have been deleted. Perhaps legal action is being threatened.

UPDATE 2! has a new forum page where Ryanair is considered in a rather favourable light by commenters. The original page remains deleted. In my suspicious mind I suspect there has been some pressure from Ryanair on the website.)

The Swedish Svenska Dagbladet reports:

The German industrial group Siemens, with 400,000 employees worldwide, has decided for a global boycott of Ryanair. But Ryanair has threatened legal action.
Siemens Group Management took the decision after Ryanair suffered a number of accidents and incidents in recent times and is a signal to the entire aviation industry.


Ryanair redefines “low cost” with a sticky tape fix

October 25, 2011

Ryanair apparently considers that the use of sticky tape to fix cracks in aircraft is a routine technical issue. It begs the question as to how often Ryanair fixes its mechanical problems on aircraft with string and sticky tape.

Ryanair flight forced to land after crew fixed pilot’s window with sticky tape 

A Ryanair flight carrying 200 people was forced to turn back to Stansted after sticky tape used to ‘patch up’ the pilot’s window came loose. 
The Irish Aviation Authority (IAA) said the tape was being used merely as an extra precaution to secure a new window seal. 
But the pilot made the decision to terminate the flight after the tape became loose and started making flapping noises. One passenger, Anthony Neal from Kent, told The Sun: ‘We were kept in the dark, and were terrified. I could see guys taping in the windscreen with what looked like duct tape or gaffer tape. ‘We were in the sky, then the pilot said due to damage on the windscreen, we were going to have to turn back.’ 
Ryanair has insisted that normal procedures had been followed and that there was no danger to passengers or crew. A spokesman said: ‘We do not comment on routine technical issues. All Ryanair flights operate in accordance with approved safety standards.’

A sandwich and a soda (paid for) is Ryanair’s treatment for a heart attack!

August 5, 2011

Ryanair has its points but caring for its passengers is not one of them. From The Local:

 A furious Swedish family has blasted a Ryanair cabin crew after a passenger slipped into cardiac arrest and was just offered a sandwich and soda.

“We want Ryainair to apologise,” disgruntled passenger Billie Appleton told the Aftonbladet newspaper. Appleton’s stepfather, 63-year-old Per-Erik Jonsson, fell ill during the flight back to Sweden from England on Sunday and at one point went into cardiac arrest. According to Appleton, staff onboard were hopelessly ill-equipped to treat him.

“They said he had low blood pressure and gave him a sandwich and a soda. And they made sure he paid for it,” she told the newspaper. The incident occurred about an hour into the flight to Sweden when Jonsson broke into a cold sweat and asked his wife for some water. Suddenly his wife realised that Jonsson had lost consciousness and while she alerted staff, Appleton, a nurse, intervened. “He didn’t respond when I tried to shake him. But after I slapped him in the chest, he began breathing again,” she said, adding that staff only reacted when she shouted for a doctor and that he needed oxygen.

Their diagnosis, according to Appleton, was that it was a blood pressure problem and that he should have something to eat. She claimed that once the situation had stabilised, the only attention they got from the crew was when they asked for payment for the food and drink.

Ryanair fails the ethics test

April 18, 2011

It is what passes for civilised behaviour which is the true test of whether we are truly developing as homo sapiens .

Ryanair lost this case but will still appeal the £1750 fine. They even offered more to settle and suppress their behaviour. But they seem to have forgotten – if ever they knew it – that ethics is more than a matter of law.

Terminal U

A disabled woman has successfully sued Ryanair after her husband resorted to carrying her onto a plane when the airline failed to provide boarding assistance. 

Jo Heath, who suffers from multiple sclerosis and is wheelchair-bound, spoke of her “humiliation” when her husband felt he had no choice but to carry her onto the plane at Luton airport, after being told their flight to Brest Brittany would leave without them. Northampton Country Court heard how the couple were left waiting by the plane for over half an hour, when a hydraulic airlift that they had requested at the time of booking didn’t arrive. Airline staff then allegedly refused to offer any boarding assistance for health and safety reasons. Mrs Heath says they proceeded to prepare the plane for departure. “They treated me like an inconvenience, not a passenger. I was made to feel like it was my fault,” Mrs Heath said. “When I was carried onto the plane, everyone was looking over their seats to see what was happening.”

The court forced Ryanair to pay the couple £1,750 compensation for its breach of contract and breaking disability discrimination laws. Mr Heath said: “We feel vindicated because we have had to fight to get where we are.”

“I don’t think Ryanair will learn from this because they tried to brush us under the carpet. The airline actually offered us more money [out of court] than we eventually received [in court], but we refused it because they wanted us to sign a confidentiality clause. But we wanted open justice.” The ruling Judge in the case, Paul McHale said: “She is a disabled person and she made arrangements with the airline to avoid humiliation in embarking the plane. The defendant did not provide that service.

“All Ryanair was interested in was getting the plane airborne in time”. The court heard how Ryanair staff, including the plane’s pilot, had said that it was their policy to leave disabled passengers behind if they could not be boarded in time for the flight – a point that Ryanair did not dispute in court, the Northampton Herald & Post reports.

Ryanair is appealing the court’s decision, blaming what happened on Luton airport.

A spokesman for the airline said: ‘Under EU law airports, and not airlines, are responsible for the provision of special assistance to passengers. ‘This service is paid for by Ryanair and the failure of Luton Airport’s service provider to assist Mr and Mrs Health in this case was not the responsibility of Ryanair.’

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